![]() ![]() ![]() This move was a game changer as our business literally exploded in the next few years making our dependability on this product critical. The HelpDesk integration enables technicians to initiate remote support sessions and access your customers computers from within these support platforms. We started with on-site appliances and Vault for the first few years and then as our company expanded we chose to migrate to the hosted cloud solution for expand-ability. Yes, RemotePC HelpDesk can be integrated into four popular support platforms namely Zendesk Support, Freshdesk Support, Freshservice Support, and JIRA Support. The ability to access multiple operating systems and platforms, as well as ensure secured connections regardless if the rep is on-site or remote is invaluable.Īlthough, this product has limited reporting capabilities, it does provide standardized reports that can be manipulated in any spreadsheet application to allow for productivity and asset management reports. The multitude of protocols available makes this an indispensable tool for all our support teams. It helps technicians to access customers. So far we have not experienced any issue that we could not have resolved using this product. RemotePC HelpDesk for mobile is a remote-support app with easy-to-understand user interface and simple set up process. Once you end the session, your computer cannot be accessed anymore by the technician. With HelpDesk, you can enable your technicians. During the session, the technician remotely takes full control of your computer. RemotePC HelpDesk equips organizations with uninterrupted remote support to address queries of the customers. The granularity of security make administering this product very streamlined and adjustable to almost any situation we encounter. HelpDesk application downloads to your computer to start support session. ![]() Install RemotePC on the computer or mobile. Both service desk and fields services teams depend on the features and functionality for both attended and unattended access to our users and devices. RemotePC HelpDesk offers the best performing remote support solution with near-real-time screen replication. The product is an essential part of our daily user support platform. RemotePC, a remote access solution by IDrive Online Backup, has released a new On-Demand remote support solution, RemotePC HelpDesk.RemotePC HelpDesk is a. ![]()
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